Frequently Asked Questions
Everything you need to know about your ROCKBROS experience.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location. Shipping costs are calculated at checkout based on weight and destination.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do ROCKBROS products come with a warranty?
Yes, all our products come with a 1-year limited warranty against manufacturing defects. This covers structural failures but does not include normal wear and tear or damage from accidents.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Are your bike accessories compatible with all bicycle types?
Most of our gear is designed to be universal. However, we recommend checking the 'Specifications' section on the product page for specific dimensions and mounting requirements to ensure fitment for your specific bike model.